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Istanbul Supermarket ships via UPS ground or USPS to the nationwide U.S. We do not ship to PO Boxes. Delivery time depends where you live and local UPS Ground or USPS Delivery Schedule. You should expect to receive your package within 1 to 5 business days.

We ship free with UPS ground to all continental states (except Hawaii and Alaska) for order $100 or above regardless of shipping weight. For orders below $100 and any Hawaii and Alaska orders, shipping charge depends on which service you choose and your address. If your order contains perishables and you live in the states other than IL, WI, IA, MI, IN, OH, ND, SD, MN, NE, KS, MO, AR, TN, KY, PA we strongly recommend that you choose UPS Express services especially for the summer time.

If you want to communicate with us about your order, please write to us at Please be sure to include your order number.

The time it takes to process your order is the estimated number of business days from your order date to the shipping of your order. In most cases, we will ship your order(s) within three (3) business days. Please note the following circumstances when this process may be delayed:

·If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.

·If we have a question about your order and have tried to contact you via phone or e-mail to clarify (i.e. spelling, dates).

·If an item is temporarily out of stock and we are waiting for new inventory. In this situation you will be contacted and given the option of selecting another ornament or waiting for the product to arrive.

·If we have a question regarding the shipping address. 

·Merchandise does not ship on Saturdays, Sundays or public holidays.

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