| Shipping Policy
Istanbulsupermarket.com ships via UPS Ground. You may choose
other method of shipping such as Priority Overnight (delivery
the next business day before noon), Second-Day delivery or
3-Day Delivery.
You will be notified via email when your order ships for
the expected arrival date and time. It is customers’
responsibility to receive the shipment when it is attempted
for delivery.
Istanbulsupermarket.com uses the best shipping boxes and
ice packs to ensure freshness at delivery.
Meat Products, Dairy Products and other items that require
certain temperature to keep them fresh are shippied with dry
ice wrapped around the item with bubble wrap. Therefore, it
is very safe and reliable to shop meat and cheese products
from Istanbulsupermarket.com.
Orders placed before noon ship the same day. Orders placed
after noon ship the next day. Please note that the orders
placed after 12:00pm on Thursday will be shipped on following
Monday due to the fact that UPS is not delivering on weekends.
If there is any change in shipping process, customer will
be notified by phone or email.
We can only deliver to the physical addresses, not to the
P.O Boxes, A.P.O. and F.P.O addresses.
Return Policy
Istanbulsupermarket.com will provide a full
credit for any food or supermarket product that is damaged
or unusable because of the shipping and handling conditions.
All claims must be made to our customer service department
within five days of delivery.
In the event of out of stock, Istanbulsupermarket.com will
contact to the customer to replace with different item(s),
equal or lesser value.
Delevery Schedule
Your order will arrive on your doorstep within 1-5 business
days via UPS Ground. Our delivery schedule is as follows:

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