Shipping Policy

Istanbulsupermarket.com ships via UPS Ground. You may choose other method of shipping such as Priority Overnight (delivery the next business day before noon), Second-Day delivery or 3-Day Delivery.

You will be notified via email when your order ships for the expected arrival date and time. It is customers’ responsibility to receive the shipment when it is attempted for delivery.

Istanbulsupermarket.com uses the best shipping boxes and ice packs to ensure freshness at delivery.
Meat Products, Dairy Products and other items that require certain temperature to keep them fresh are shippied with dry ice wrapped around the item with bubble wrap. Therefore, it is very safe and reliable to shop meat and cheese products from Istanbulsupermarket.com.

Orders placed before noon ship the same day. Orders placed after noon ship the next day. Please note that the orders placed after 12:00pm on Thursday will be shipped on following Monday due to the fact that UPS is not delivering on weekends. If there is any change in shipping process, customer will be notified by phone or email.

We can only deliver to the physical addresses, not to the P.O Boxes, A.P.O. and F.P.O addresses.

Return Policy

Istanbulsupermarket.com will provide a full credit for any food or supermarket product that is damaged or unusable because of the shipping and handling conditions. All claims must be made to our customer service department within five days of delivery.

In the event of out of stock, Istanbulsupermarket.com will contact to the customer to replace with different item(s), equal or lesser value.

Delevery Schedule

Your order will arrive on your doorstep within 1-5 business days via UPS Ground. Our delivery schedule is as follows: